How to log an incident

Step by step

1. Open the portal — go to the Report page and start a new request.
2. Select your property — choose from the list of approved properties.
3. Add unit details — enter your unit, apartment, or lot number if applicable.
4. Your name and contact — use a 10-digit phone number or a valid email.
5. Describe the issue — say what is wrong, where it is, and if it is urgent.
6. Add photos (optional) — up to 5 photos. Tap the × on a photo if you selected the wrong one.
7. Submit — press Submit Incident. Copy and keep your reference number.

Track your request

1. Open Track and enter your reference number.
2. You will see status (Open or Closed), staff notes, and any photos.
3. Tap a photo to view a larger version.

Tips

• One request per issue so each job can be tracked clearly.
• For urgent matters (water, power, safety), say so in the description.
• Keep your reference number until the job shows as Closed.